Shipping & Delivery
At Atlas Poufs, every pouf is handmade by skilled artisans in Marrakech and prepared with care before being shipped to your doorstep. We are committed to delivering your order safely and efficiently, wherever you are in the world. (Atlas Poufs)
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Once your order is prepared and dispatched, you will receive a confirmation email with your tracking details.
Please note that during busy seasons or promotional periods, processing times may be slightly extended.
Shipping Rates
Shipping costs vary depending on your delivery region and are calculated during checkout.
Estimated rates:
America — from $19
Europe — from $19
Asia — from $29
Australia — from $29
Shipping rates may vary depending on the size of your order and delivery location.
Estimated Delivery Time
Delivery times depend on your location:
United States & Canada: 5–10 business days
Europe: 4–8 business days
Asia: 6–12 business days
Australia: 7–14 business days
Please note that customs processing or local courier delays may affect delivery times.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email so you can monitor your package in real time.
If you do not receive tracking information within 5 business days, please contact us.
Customs & Import Duties
International orders may be subject to customs fees, import duties, or local taxes depending on your country.
These charges are the responsibility of the customer and are not included in the product or shipping price.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your purchase.
We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided at checkout.
Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, contact us and we will work with the shipping carrier to investigate and resolve the issue.
Contact Us
If you have any questions about shipping, feel free to contact us:
Email: contact@atlaspoufs.shop
WhatsApp: +212 708987010 (Atlas Poufs)