Return Policy

At Atlas Poufs, customer satisfaction is important to us. We take pride in the quality of our handmade Moroccan poufs and want you to shop with confidence.

30-Day Return Window

We accept returns within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in its original packaging
• Proof of purchase (order number or receipt) is required

Damaged or Defective Items

If your order arrives damaged, defective, or with any issue, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Clear photos of the product
• A short description of the issue

After reviewing your request, we will offer one of the following:

• Replacement
• Repair solution
• Full or partial refund (depending on the situation)

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized orders
• Items showing signs of use
• Products damaged after delivery due to misuse

Return Process

To start a return, contact our support team at:

WhatsApp: +212708987010

Please include your order number and reason for the return.

Once your return request is approved, we will provide return instructions.

Refunds

Once we receive and inspect the returned item, we will notify you about the approval of your refund.

If approved:

• Refunds will be issued to your original payment method
• Processing time may take 5–10 business days depending on your bank or payment provider

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
• Original shipping charges (if applicable) are non-refundable

Need Help?

If you have any questions regarding returns or refunds, feel free to contact us anytime.

Atlas Poufs
Marrakech, Morocco
Email: contact@atlaspoufs.shop
Phone: +212 708987010